Refund policy
We have a 30-day return policy, which means you have 30 days from dispatch of your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, hygiene strip sticker, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@momentumactivewear.co.nz. We will then provide you with a shipping address.
For hygiene reasons we do not offer refunds on products that have been worn or if the hygiene strip has been removed.
Garments/Merchandise must not have been worn or laundered.
Momentum activewear is not responsible for and do not cover Returns postage.
We highly recommend you obtain proof of postage when sending items back to us and that you use a tracked and signed service. We accept no responsibility for returns which are lost or damaged. We will advise you when your parcel has arrived.
Sale, Sample, Limited Edition and Clearance items are not eligible for returns.
Custom garments, including Club leotard designs, are not eligible for returns.
Defective/Faulty Garments:
Momentum Activewear Ltd, at its sole discretion, will determine if the garment/merchandise in question is defective or faulty and will either, repair, replace or refund the customer.
Momentum Activewear will not accept returns on faulty or defective garments/merchandise beyond 30 days from the date of receipt. If it has been more than 30 days since you received your garment/merchandise, unfortunately, we are unable to offer you a refund or exchange.
Due to health and safety requirements all garments that are returned must be freshly laundered. Garments not laundered will be sent out for cleaning and a $15 charge (per garment) will apply before a replacement/refund given.
We will reimburse a standard return fee for items returned due to manufacturing faults at a rate of $7.
Some of our garments are made with specialty fabrics:
- Sub-laminated fabrics can pill when they come into contact with rough or abrasive surfaces. This is unavoidable due to the nature of the fabric. This is not classified as a manufacturing fault.
- Mystique or foil fabrics can dull or discolour with repeated wear and washing over time. Areas that are subject to high friction will also show more wear. This is not classified as a manufacturing fault.
Washing instructions for your garment/merchandise are printed on the hang tag and inside of the garment. Momentum Activewear will not be responsible for replacing leotards that are not washed properly, according to these directions.
You can always contact us for any return question at hello@momentumactivewear.co.nz.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we can then send out the replacement item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@momentumactivewear.co.nz.
